Policies & Procedures
Welcome to Berkeleyme. Our commitment to research makes us one of the most quality organizations in terms of learning. We look forward to the future with an eagerness to continue our pursuit of excellence. We wish you a productive and enjoyable career at the BERKELEYME.
This Handbook provides a general overview for all staff.
2. Important Contacts
Please contact administration department to get the list of important contacts.
3. Getting Started
Maps of the BERKELEYME buildings and the town can be found on location page
Induction and New Staff Essentials
You are asked to attend an ‘all staff’ induction event (held twice a year) where you will have the opportunity to meet senior members of the BERKELEYME. In addition, New Staff Essentials courses are held monthly. Your attendance at one of these monthly courses is very important as they include information
which the BERKELEYME is under a legal obligation to provide.
To register for these courses and Induction information, please contact Human Resource department.
A staff ID card is required for identification purposes and for access to various buildings including
BERKELEYME library. It is also required if you wish to take advantage of offers via the staff discount
scheme. New staff should email their ID card photograph ahead of their start date so that it’s ready for
their first day of employment; HR will issue the staff ID card on this day. Authorized staff in the Section/
Unit must contact Campus Card Services to arrange specific access for you. If a contract is
extended or changed, contact should be made with Campus Card Services to ensure the appropriate
access is in place. Contact: Campus Card Services
A new staff email account will be created for you ahead of your start date. On the morning of your first
day, staff entitlements will automatically be activated in terms of email account & Office 365.
Where this automated process is not possible, staff will need to attend the IT Service
Desk in the Library to activate their user account, taking with them the staff ID Card for identification
For help with email set-up and Other IT help contact IT department.
New Starter Online Training
As a new starter at the BERKELEYME, there are a number of online courses that you may be required to
complete. These courses cover important aspects of compliance with external regulations or law or are
important parts of the BERKELEYME's governance processes and policies.
Information and register for these courses are available with training department.
4. Structure and Governance
Information on the BERKELEYME's governing bodies and Structure and Governance can be found
In director’s office.
Information on personnel in the Principal's Office can be found
With HR Department.
All BERKELEYME policies, procedures and guidance can be found in director office.
All central policies associated with the BERKELEYME ’s governance and supporting procedures are now in an authorized, single-source repository, which is supported and proactively developed by IT Services with the policies being linked, as appropriate, to the relevant sections of the BERKELEYME website.
This means that each policy can be proactively maintained and monitored through, and beyond, its lifecycle, ensuring its currency, validity, and coverage in a consistent way. Policies are now easier to find and access both by users and by owners/maintainers. Potential gaps and overlaps are easier to identify, and the BERKELEYME is able to demonstrate improved legal compliance with statutory requirements.
As mentioned, the Governance Zone is now the single authoritative source of policies– if you possess or know about any older versions of policies, please remove them. Likewise, if you own a policy, guideline or a similar document that you believe should be in the Governance Zone, please email your request to director office.
Finally, the Digital Communications Team has created re-directs from policies’ operational sites; however, if any policy has slipped through the net and you identify any broken links, we would be grateful if you inform the Digital Communications team via IT help desk, who will deal with the issue appropriately.
The BERKELEYME strategic plan provides a definitive framework for the many strategic
and operational decisions that will occur at various levels across the BERKELEYME and identify the
fundamental strategic aims for the United Arab Emirates over the next few years.
The Planning Office ensures coherence and collaboration across the institution to inform and strengthen
strategic decision making. We provide professional expertise for planning, external policy, and data
analysis, management information provision, timetabling, and key performance indicators risk
The registry is one of the central academic administrative Units for the BERKELEYME. Registry staff manage
student records from the point of application to graduation for all main student cohorts: undergraduate,
postgraduate taught, postgraduate research, International Education Institute, Summer Sections and
courses. This remit encompasses:
• Curriculum management
• Collaborations and study abroad
• Tuition fees
• Module results
5. Important Dates
The Academic Calendar
Academic calendar can be found in time table section.
All BERKELEYME events for staff, students, and the general public are listed in the online Events Calendar.
To submit information for consideration on the Calendar check website.
6. IT Services – here to help
We recognise that IT is likely to be essential to allow you to perform your role at the BERKELEYME . IT Services offer a wide range of services and support.
User Account and Email
A new staff email account will be created for you ahead of your
start date. On the morning of your first day, staff entitlements
will automatically be activated in terms of email account, Office
365, printing and Library borrowing. Where this automated
process is not possible, staff will need to attend the IT Service
Desk in the Library to activate their user account, taking with
them the staff ID Card for identification purposes.
If you require access to your department’s shared email account, your line manager will arrange this for you. The IT Service Desk will send you instructions on how to set the account up in Outlook.
Save your personal files in your home drive or in OneDrive. Your home drive allows you 5GB of storage
on the BERKELEYME network which is backed up three times daily. Your Office 365 account gives you 1TB
of storage through OneDrive, which you can access from any device.
If your Section or Professional Service Unit has shared drives for departmental files, your line manager will arrange for you to get access.
There is wireless access across more than 95% of BERKELEYME buildings. All IT queries, problems or requests, should be directed to the IT Service Desk.
Front Desk: Main Library:
You will find details about a range of services from IT department.
When you are away from the BERKELEYME, some resources will be restricted, but you can still access BERKELEYME resources by using the Virtual Private Network.
Microsoft Office 365:
BERKELEYME staff can install Microsoft Office on up to five of their personal devices. This will already be installed on BERKELEYME supplied devices.
Staff members are responsible for safeguarding their account and data by not sharing passwords and reporting phishing emails to firstname.lastname@example.org so our IT Security team can investigate.
The status of different BERKELEYME systems are indicated on the Service Status page. If a service doesn’t appear to be working, we recommend that you check this page first.
Password Self Service:
Please register for this service. Should you ever forget your password, you can use this facility to reset your password.
All Sections and Professional Service Units have a UniPrint device(s) installed. UniPrint is a
‘pull print system’ which holds your print job(s) in a print queue. You can retrieve your print job(s) from
any public printer by logging into the printer with your ID card. You can also print from your laptop.
If you have any queries about your office desk phone or work mobile phone, please contact the Telephone Office.
7. Consumer Protection
We are in strict compliance of the Consumer Protection Act by ensuring that contracts between consumers and suppliers are fair and transparent. The most significantly we are doing the following:
i. Provide all material information to allow students to make informed choices about their BERKELEYME and course;
ii. Ensure that BERKELEYME terms and conditions are fair and accessible, with unusual terms clearly communicated to students;
iii. Adopt a fair and transparent complaints procedure which students understand.
The BERKELEYME has always aimed to provide an excellent academic experience and been committed to ensuring a good relationship with our students. We adopt the principles of fairness, clarity, and transparency whilst safeguarding academic standards and the student experience within the BERKELEYME.
8. Technology Enhanced Learning and IT Training
If you are a new member of the teaching staff you will be expected to use the BERKELEYME ’s IT Environment. There are two main web-based systems – LMS and Module Management System (MMS) which are integrated through the gateway to web-based services. You will be able to log in to the integrated site or both of these individual systems with your BERKELEYME.
We provide training and support for a wide range of institutional learning technologies, including Lecture Capture, Plagiarism Detection and Clickers. We also train and advise on every aspect of using technology in your teaching, whether online or in the classroom.
All our workshops can be booked through the BERKELEYME ’s Personal Development Management System (PDMS) under the Technology Enhanced Learning category. We are also happy to provide bespoke sessions for Sections or teaching teams and one-to-one support.
You can keep up to date with what’s happening on:
• Our blog
• Twitter –
• Facebook –
Or contact us via email@example.com
For full details on the course including how to register, see our MOS website.
9. Information Governance and Security
Information is one of the BERKELEYME ’s most valuable resources and as a member of staff, you have a role to play in how effectively this is managed. There are also, certain statutory obligations which drive the BERKELEYME ’s governance arrangements in the areas of data protection, cybersecurity and freedom of information.
The protection of privacy and providing for individual’s rights in the collection and use of their personal data is established through law. The BERKELEYME collects and makes use of a wide range of personal data for students, staff, and others who interact with us. It is important that when collecting personal data only the minimum amount of information necessary to complete a task/activity is collected. This personal data should then only be used for the purposes for which it was collected and all reasonable steps taken to secure and maintain the confidentiality of that data.
All members of staff should familiarise themselves with the ‘core’ privacy notices that the BERKELEYME publishes and maintains; these set out what student and staff personal data are collected, the purposes and uses that will be made of this and with whom personal data may be shared. Those documents are in effect promises to students and staff; being familiar with how personal data are to be used will help the BERKELEYME to meet its stated commitments.
Data protection laws also give a range of rights to individuals. Those rights are qualified and in some instances depending on the BERKELEYME ’s basis for making use of personal data they may not apply. For example, if the BERKELEYME has a legal requirement to collect information then many of the data protection rights will not be available.
10. Corporate Communications
Corporate Communications is one of the central administrative services for the BERKELEYME. Corporate Communications is responsible for managing and coordinating the BERKELEYME ’s press and media relations, public affairs, community relations and public engagement, brand identity, marketing, web content, new media, social media, print and design, and internal communications.
The digital communications team can help with:
• Online accessibility
• Training courses as part of the BERKELEYME's 'Digital Visa'
• Social media guidance
• Website support and maintenance
• Usability testing.
11. The Common Room
The BERKELEYME Common room supports teaching and research by providing digital and print resources and managing study spaces, our team is committed to providing excellent customer service.
12. Support and Development
BERKELEYME ’s VC for Academic, Professional, and Organisational Development. It aims to promote an integrated personal, professional, and academic development service to all staff and students.
• Academic Staff Development Course
• IT Training
• Passport to Excellence schemes
• Module Evaluation Questionnaire Service
• Learning Technology Support
• Organisational Development
• Mentoring and Coaching Schemes
• Open course of courses
• Study Skills Support
• Work and Career Skills
• Professional Skills Curriculum (PSC)
• Academic Study Skills Workshops
The Careers Centre offers its services to staff members (graduate level), of the BERKELEYME (where we are able to help, bearing in mind that our core expertise is with immediate graduate labor markets and further study options
Dedicated careers advisers offer specialist advice to early-career research staff.
13. Lifelong and Flexible Learning
The Lifelong and Flexible Learning team within Admissions offers certification on a part-time basis attending classes delivered entirely in the evening and taught by some of our leading academic staff.
Staff can enroll for a full course or choose to take standalone modules as part of your professional development. The course is open to all staff members, their families and friends. To find out more about the course, contact.
14. Mentoring and Coaching
The BERKELEYME has several mentoring and coaching schemes for both academic and professional/support staff.
The BERKELEYME recognizes that it has a moral and legal duty to support the wellbeing of all the people that work with the BERKELEYME; staff and learners alike. All the BERKELEYME ’s institution-wide health and wellbeing activities and initiatives are directed and implemented through the BERKELEYME ’s Wellbeing.
Each month, a different health and wellbeing theme that is relevant to the BERKELEYME ’s population is promoted through an information campaign with accompanying activities and courses to develop awareness.
BERKELEYME wellbeing related policies - Community and Volunteering:
The BERKELEYME has formed contacts with local volunteering groups, who are all very keen to speak to any staff members who may be interested. There is a wide range of opportunities to get involved within the community. As well as internal options (within the BERKELEYME ), there is also a range of external organizations that are grateful for staff volunteers helping out. Any volunteer work can be arranged to fit in with your lifestyle and needs.
16. Health and Safety
The Environmental Health and Safety Services Unit ensures, so far as is reasonably practicable, a safe working environment and also safe processes within the BERKELEYME. It provides advice on biological agents, chemical risks, fieldwork risks, fire risks, radiation risks, and any other general health and safety issues. The BERKELEYME's Health and Safety service will also undertake accident investigations.
To raise a safety issue, please contact the Director of the Unit.
The Occupational Health Unit
The full-time Occupational Health Adviser is a qualified General and Occupational Health Nurse. The Unit assesses the effect of work on an individual’s health and the effect of an individual’s health on their work.
All emergency procedures can be found online. In the event of any incident, criminal or otherwise, which may put the safety of the BERKELEYME community and/or property at risk, the following action should be taken without delay: First, telephone the police by dialing.
Contact the BERKELEYME Security and Response Team for incident reporting and emergency support 24/7
No Smoking Policy
It is the policy of the BERKELEYME that all workplaces are smoke-free, and all employees have a right to work in a smoke-free environment.
The No Smoking Policy is applied fairly and uniformly throughout the BERKELEYME and is applicable to all members of staff. It also applies to students, visitors, clients, contractors and all others who use BERKELEYME facilities.
Alcohol, Drugs, and Substances
The BERKELEYME recognizes that its primary responsibility is to ensure a safe, healthy, and productive environment for all employees, students, and visitors. This can be put at risk by the excessive and/or inappropriate use by employees of alcohol, drugs or substances, whether illicit, prescribed or over the counter, in such a way that their health, work performance, work environment, and/or conduct of relationships are adversely affected. The BERKELEYME encourages employees with alcohol, drug and substance-related problems to seek help.
Guidance and information are contained within the Policy and Guidance on the Use of Alcohol, Drug, or Substances. The BERKELEYME has worked to develop guidance, procedures, and training to meet this duty predicated on a safeguarding approach, which is the overarching the ethos of the Government’s Prevent strategy.
17. Security and Response Team
Responsibility for security and personal safety rests with all persons who study, work at, reside in, or visit the BERKELEYME. However, should you require help or wish to report an incident the BERKELEYME ’s Security and Response Team is accessible 24/7. It may also be necessary to ensure the Police are alerted by dialing.
18. Environment and Sustainable Development
The BERKELEYME ’s Environment Team manages the commitments made in the BERKELEYME ’s Sustainable Development Policy. We are all responsible for reducing the environmental impacts associated with the day-to-day activities and long term plans of the BERKELEYME, including recycling, consumption of energy and water, and sustainable travel.
We encourage staff to walk, cycle, or use public transport where possible. If you have to bring a car, then you need a permit to park on BERKELEYME property.
The BERKELEYME is aiming to achieve zero waste status. In order to achieve this goal, we need everyone in the BERKELEYME to take initiative when handling potential waste. We also encourage members of staff to use reuse alternatives to skips when cleaning out rooms or buildings of unwanted but still functional items.
19. Business Transformation Portfolio Office
The Business Transformation Portfolio Office provides services to support the successful delivery of the BERKELEYME ’s business transformation portfolio and its constituent courses and projects.
20. Learning and Teaching
For all matters relating to learning and teaching including academic standards and enhancing the student learning experience.
Financial Operating Procedures
Heads of Sections and Units and all budget holders should be aware of the BERKELEYME Financial Operating Procedures, Standing Financial Instructions and the Scheme of Delegation.
General information on all money matters such as ordering goods, paying invoices, raising sales invoices, banking cash & cheques can be found For VAT advice on buying or selling things please contact the tax & treasury team or view the self-help guide at Finance and Support Team.
Procurement’s primary objective is to ensure the BERKELEYME is obtaining the best value for money whilst supporting the extensive and wide-ranging requirements of all our teaching and research activities within the BERKELEYME. The Procurement Strategy is to efficiently support Decentralised Buying throughout the Sections, Units, and Residences of the BERKELEYME.
23. Human Resources
Human Resources is responsible for supporting the BERKELEYME through the delivery of a comprehensive HR service that develops and adopts relevant people management strategies, provides a range of professional support, information, and expert advice consistent with employment legislation and best practice. It is split into five key areas:
• Support & Advice (including management information)
• Recruitment &
• Data & Systems
• Salaries & Pensions
The Annual Leave Policy
The annual leave year runs from 1 August to 31 July each year. Holidays not taken by 31 December following the end of the leave year will be lost. The BERKELEYME requires staff to retain three days of annual leave for the closure between Christmas and New Year. For more information contact Human Resources.
You can find the schedule of paydays from HR department.
Sickness Absence Policy
The wellbeing of any organization is directly related to the wellbeing of the people who make up the organization. The BERKELEYME wishes to develop and maintain policies that provide all members of staff with appropriate support in relation to their health. In the event of illness, follow the procedure below:
• Report your absence to your Head of Section/Unit/Designated Officer within one hour of your normal start time on the first day of absence.
• Give the reason for your absence.
• Keep your Head of Section/Unit/Designated Officer informed if your absence is continuing beyond three calendar days and where possible give a likely date of return.
• Provide medical certificates to cover absence over seven calendar days.
For further details relating to long-term illness, you can view the full sickness policy.
Adverse Weather Policy
The BERKELEYME will be deemed to be open unless a specific announcement is publicized via the BERKELEYME website, local radio (e.g. Radio BERKELEYME, Kingdom FM, Tay FM) or via a message from the CEO’s Office or the Director of Human Resources. Equally Safe
24. Review and Development Processes
The BERKELEYME currently has separate staff review processes.
25. Equality and Diversity
Equality and Diversity in liaison with HR is responsible for ensuring compliance with equalities law including ensuring policies and services are compliant meeting funding expectations, inclusion for people of different backgrounds, signposting to services, and equalities training, with online modules on Diversity and Unconscious Bias available.
Equality and Diversity also provides guidance and support on inclusive recruitment and selection, developing an inclusive curriculum, and progress on diversity.
Equality, Diversity and Inclusion Policy
The BERKELEYME is fully committed to respect and fair treatment for everyone, eliminating discrimination, and actively promoting equality of opportunity and delivering fairness to all.
26. Conferences and Events
The conference team assists members of the academic community planning to host conferences to raise the profile of departments, the relevant associations, and the BERKELEYME. The experienced professional conference organizing team remove the stress and strain of planning a conference. They can support you in various aspects of the event or the entire project and aim to ensure all details are arranged to your requirements and budget.
27. Student Services
Student Services provides support to students and also to staff working with students. We are open Monday to Friday from 9am to 7pm during term time (9am to 5pm at other times).
Student Services also offer an emergency out of hours service to students in halls of residence and private accommodation. Staff with concerns about a student’s welfare outside normal business hours can access assistance by calling the BERKELEYME ’s Security Team and asking for the Warden on duty.
Student Services provides support in the following ways:
• An information for students
• advice and support for students with disabilities
• wellbeing, counseling, and mental health
• international and immigration advising
• advice on money and finances
• advice on academic issues
Development is responsible for the BERKELEYME ’s developing strong relationships with alumni and friends throughout the world.
29. General Information
Mail Room: Information on opening times and collections/deliveries can be found at the operations department. Repairs: For information on how to request a building maintenance repair, please call administration department